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FAQ

1. What is PR & Promo?
PR & Promo is an on-demand publicity service that allows users to pick direct access to a media outlet of their choice. Rather than working with a publicist who can’t always guarantee coverage, you can use our services to choose exactly which media outlet suits your target audience. Additionally, we offer various design services that ensure that your brand image is kept at 100%!

2. How do I place an order?
Purchase the items you want by adding them to your shopping cart. When you have finished, you can proceed to your shopping cart checkout and proceed to payment options. Check and ensure that all information is correct before confirming your purchases and payment.

3. How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

4. Can I cancel a placed ordered?
When an order is placed, you receive a confirmation email stating that we will begin preparing for its completion. If the back-end work has not yet begun, then yes, orders can be cancelled.

5. I have a discount code, how can I use it?
Discount codes are generally listed on relevant product images. If you acquire a separate PR & Promo discount code from another website, it can also be used for additional savings. Please key in the relevant discount code for your product at checkout for the discount to be processed.

6. How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement email to confirm that your orders have been received. However, do note that orders will only be confirmed when your payment has been approved and billing address is verified.

7. When will my order be processed?
All orders will be processed within 48 hours, excluding weekends and public holidays. Time stated is based on Eastern Standard Time. A confirmation email will outline the full timeframe.

8. How long does it take to complete an order?
Most orders are completed between 48 hours up to 5 business days. When you receive the initial confirmation email, depending on the item selected, we provide you with a timeframe for order completion.To note, however, for publicity, timeframes depend on the release date or editorial rotation. For design, timeframes depend on design specification and content provided.
Do you have a specific question?  Contact us directly instead.